Course Overview

This course offers an individual the opportunity to commence a career in office administration. Office administrators include executive personal assistants, co-ordinators of front office duties and branch administrators, to name a few. This course enables a deeper understanding of business and office management concepts. This course is recommended for General Office managers, Secretaries, Human Resources Administrators & Labour Relations Administrators. Our flexible courses are easy to fit around your work, family, friends and leisure time. You can study full-time or part-time, from home, work or on the move. We work with the best training providers who will guide you through your training and forward into a successful career.

Learning Objectives

  • Written communication skills and taking Calls & Messages, Screening Calls

  • Organisational Skills and Interpersonal skills

  • Administrative activities, Administrative systems and Administrative functions

  • Compliance and Reporting

Course curriculum

  • 1

    Module 1

    • Reward Challenge
    • Lesson 1 - Written Communication Skills
    • Lesson 2 - Organisation Skills
    • Lesson 3 - The Importance of Supervision
    • Quiz
  • 2

    Module 2

    • Lesson 1 - Administration Systems
    • Lesson 2 - Quality Management Systems
    • Lesson 3 - Organising The Administrative Activities
    • Lesson 4 - Organisational Structure
    • Lesson 5 - Enforcing Standards Through Well-Publicized Disciplinary Guidelines
    • Quiz
    • Life Lesson
  • 3

    Module 3

    • Lesson 1 - Financial Control Systems
    • Lesson 2 - Elements of an Effective Corporate Compliance Plan
    • Lesson 3 - Staff Administrative Systems
    • Lesson 4 - Information Security Management
    • Quiz
    • Life Lesson
  • 4

    Module 4

    • Take a breather, but don't stop now.
    • Lesson 1 - Mail Handling Systems
    • Lesson 2 - Types of Mail
    • Lesson 3 - Incoming and Outgoing Mail Operations
    • Lesson 4 - Handling Bulk Mail
    • Quiz
    • Life Lesson
  • 5

    Module 5

    • Lesson 1 - The Receptionist
    • Lesson 2 - Telephone Manners
    • Lesson 3 - Handling E-mails
    • Lesson 4 - Confidentiality of Information
    • Quiz
    • Life Lesson
  • 6

    Module 6

    • Lesson 1 - Questions About Your Filing System
    • Lesson 2 - Office Reprographic System
    • Lesson 3 - Internal Controls
    • Quiz
    • Life Lesson
  • 7

    Module 7

    • Lesson 1 - The Importance of Effective Written Communication in English
    • Lesson 2 - Types of Written Communication Used in Business
    • Lesson 3 - The Memo
    • Lesson 4 - Power Point Slides
    • Quiz
    • Life Lesson
  • 8

    Final Quiz

    • Final Quiz
    • Next Steps