Course Overview

This course offers an individual the opportunity to commence a career in office administration. Office administrators include executive personal assistants, co-ordinators of front office duties and branch administrators, to name a few. This course enables a deeper understanding of business and office management concepts. This course is recommended for General Office managers, Secretaries, Human Resources Administrators & Labour Relations Administrators. Our flexible courses are easy to fit around your work, family, friends and leisure time. You can study full-time or part-time, from home, work or on the move. We work with the best training providers who will guide you through your training and forward into a successful career.

Learning Objectives

  • Written communication skills and taking Calls & Messages, Screening Calls

  • Organisational Skills and Interpersonal skills

  • Administrative activities, Administrative systems and Administrative functions

  • Compliance and Reporting

Course curriculum

    1. Reward Challenge

    2. Lesson 1 - Written Communication Skills

    3. Lesson 2 - Organisation Skills

    4. Lesson 3 - The Importance of Supervision

    5. Quiz

    1. Lesson 1 - Administration Systems

    2. Lesson 2 - Quality Management Systems

    3. Lesson 3 - Organising The Administrative Activities

    4. Lesson 4 - Organisational Structure

    5. Lesson 5 - Enforcing Standards Through Well-Publicized Disciplinary Guidelines

    6. Quiz

    7. Life Lesson

    1. Lesson 1 - Financial Control Systems

    2. Lesson 2 - Elements of an Effective Corporate Compliance Plan

    3. Lesson 3 - Staff Administrative Systems

    4. Lesson 4 - Information Security Management

    5. Quiz

    6. Life Lesson

    1. Take a breather, but don't stop now.

    2. Lesson 1 - Mail Handling Systems

    3. Lesson 2 - Types of Mail

    4. Lesson 3 - Incoming and Outgoing Mail Operations

    5. Lesson 4 - Handling Bulk Mail

    6. Quiz

    7. Life Lesson

    1. Lesson 1 - The Receptionist

    2. Lesson 2 - Telephone Manners

    3. Lesson 3 - Handling E-mails

    4. Lesson 4 - Confidentiality of Information

    5. Quiz

    6. Life Lesson

    1. Lesson 1 - Questions About Your Filing System

    2. Lesson 2 - Office Reprographic System

    3. Lesson 3 - Internal Controls

    4. Quiz

    5. Life Lesson

About this course

  • Free
  • 43 lessons
  • 0 hours of video content