Course Overview

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

Learning Objectives

  • Develop the coaching and mentoring skills that help improve individual performance.

  • Recognize employees’ strengths and give them the feedback they need to succeed.

  • Identify employee problems and ways you can help to correct them

Course curriculum

  • 1

    Welcome to the course!

    • Welcome
    • Student Walk through
  • 2

    Coaching and Mentoring

    • Lesson 1 - Defining Coaching and Mentoring
    • Lesson 2 - Defining Coaching
    • Lesson 3 - Coaching Skills
    • Lesson 4 - Interpersonal Communication Skills
    • Quiz
    • Lesson 5 - Probing Techniques
    • Lesson 6 - Active Listening Skills
    • Lesson 7 - Setting Goals with SPIRIT
    • Lesson 8 - Learning Styles and Principles
    • Quiz
    • Lesson 9 - Adult Learning Principles
    • Lesson 10 - Skills Involved in Coaching
    • Lesson 11 - The Coaching Model
    • Lesson 12 - Giving Effective Feedback
    • Quiz
  • 3

    Final Quiz

    • Final Quiz
  • 4

    Next Steps

    • Requesting your certificate of Completion