Course Overview

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this course is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

Learning Objectives

  • Identify common communication problems that may be holding you back and develop skills to ask questions that give you information you need

  • Learn what your non-verbal messages are telling others and develop skills to listen actively and empathetically to others

  • Enhance your ability to handle difficult situations and deal with situations assertively

Course curriculum

  • 1

    Welcome to the course!

    • Student Walk through
  • 2

    Module 1

    • Lesson 1 - Creating Positive Relationship
    • Lesson 2 - Growing Our Self Awareness
    • Lesson 3 - Communication Basics
  • 3

    Module 2

    • Lesson 1 - Asking Questions
    • Lesson 2 - Listening Skills
    • Lesson 3 - Body Language
  • 4

    Module 3

    • Lesson 1 - Communication Style
    • Lesson 2 - Creating a Positive Self-Image
    • Lesson 3 - Frame of Reference
  • 5

    Module 4

    • Lesson 1 - Techniques for The Workplace
    • Lesson 2 - Deliver Your Message
    • Lesson 3 - Assertiveness
    • Lesson 4 - The Assertive Formula
  • 6

    Final Quiz

    • Final Quiz