Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.
This course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.
Understand how to design or enhance an existing process using the business process life cycle
Identify how Lean and Six Sigma methods can assist in managing and improving processes
Use a variety of tools and techniques to eliminate waste and redundancies
Define business process management and related concepts
Recognize the vital role processes play in a business
Perform a what-if analysis to improve your processes
Lesson 1 - The Fundamentals of Business Process Management
Lesson 2 - Enterprise Content Management Model
Lesson 3 - Business Process Re-Engineering
Lesson 1 - Defining Business Process Management
Lesson 2 - Brief History of Business Process Management
Lesson 3 - The Business Process Life Cycle
Lesson 1 - The Vision Phase
Lesson 2 - The Design Phase
Lesson 3 - Defining Your Problem
Lesson 1 - Identifying Existing and Future Processes
Lesson 2 - Creating a Process Map with a Flow Chart
Lesson 3 - Defining Improvements
Lesson 4 - Establishing Functions and Identifying Function Leaders
Lesson 1 - The Modeling Phase
Lesson 2 - Testing the Design
Lesson 3 - The Execution Phase
Lesson 4 - Automating Processes
Lesson 1 - Understanding Business Rules
Lesson 2 - The Role of Workflow Engines
Lesson 3 - The Monitoring Phase
Lesson 1 - The Balanced Scorecard
Lesson 2 - Identifying Gaps with Process Mining
Lesson 3 - The Optimizing Phase
Lesson 1 - Business Process Improvement
Lesson 2 - What is Lean Process Improvement?
Lesson 3 - What is Six Sigma?
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