Course Overview

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This course includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Learning Objectives

  • Recognize the importance of preparing for the negotiation process, regardless of the circumstances

  • Understand how often we all negotiate and the benefits of good negotiation skills.

  • Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

  • Gain skill in developing alternatives and recognizing options

  • Develop strategies for dealing with tough or unfair tactics.

Course curriculum

    1. Welcome

    2. Student Walk through

    1. Lesson 1 - What is Negotiation?

    2. Lesson 2 - Positional Bargaining

    3. Lesson 3 - Phases of Negotiation

    4. Quiz

    1. Lesson 1 - Communication Skills

    2. Lesson 2 - Creative Thinking

    3. Lesson 3 - Preparing for Negotiation

    4. Quiz

    1. Lesson 1 - Personal Preparation

    2. Lesson 2 - The Nuts and Bolts

    3. Lesson 3 - Making the Right Impression

    4. Lesson 4 - The Bargaining Stage

    5. Quiz

    6. Lesson 4 - COVID-19 - the Foot and Elbow bump greeting?

    1. Lesson 1 - Reaching Mutual Gain

    2. Lesson 2 - Overcoming the Obstacles

    3. Lesson 3 - Moving Beyond “No”, getting to "Yes"

    4. Quiz

    1. Lesson 1 - Dealing with Negative Emotions

    2. Lesson 2 - Moving from Bargaining to Closing

    3. Lesson 3 - Solution Types

    4. Lesson 4 - Building a Sustainable Agreement

    5. Lesson 5 : Negotiation tutorial

    6. Quiz

About this course

  • $40.00
  • 28 lessons
  • 0 hours of video content