Course Overview

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This course includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Learning Objectives

  • Recognize the importance of preparing for the negotiation process, regardless of the circumstances

  • Understand how often we all negotiate and the benefits of good negotiation skills.

  • Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

  • Gain skill in developing alternatives and recognizing options

  • Develop strategies for dealing with tough or unfair tactics.

Course curriculum

  • 1

    Welcome to the course!

    • Welcome
    • Student Walk through
  • 2

    Module 1

    • Lesson 1 - What is Negotiation?
    • Lesson 2 - Positional Bargaining
    • Lesson 3 - Phases of Negotiation
    • Quiz
  • 3

    Module 2

    • Lesson 1 - Communication Skills
    • Lesson 2 - Creative Thinking
    • Lesson 3 - Preparing for Negotiation
    • Quiz
  • 4

    Module 3

    • Lesson 1 - Personal Preparation
    • Lesson 2 - The Nuts and Bolts
    • Lesson 3 - Making the Right Impression
    • Lesson 4 - The Bargaining Stage
    • Quiz
    • Lesson 4 - COVID-19 - the Foot and Elbow bump greeting?
  • 5

    Module 4

    • Lesson 1 - Reaching Mutual Gain
    • Lesson 2 - Overcoming the Obstacles
    • Lesson 3 - Moving Beyond “No”, getting to "Yes"
    • Quiz
  • 6

    Module 5

    • Lesson 1 - Dealing with Negative Emotions
    • Lesson 2 - Moving from Bargaining to Closing
    • Lesson 3 - Solution Types
    • Lesson 4 - Building a Sustainable Agreement
    • Lesson 5 : Negotiation tutorial
    • Quiz
  • 7

    Final Quiz

    • Final Quiz
  • 8

    Next Steps

    • Requesting your certificate of Completion