We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.
Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this course is all about.
Think creatively and be a contributing member of a problem solving team
Create a plan for implementing, evaluating, and following up on decisions
Analyze information to clearly describe problems
Welcome to the course!
Student Walk through
Before we begin...
Lesson 1 - Defining Problem Solving and Decision Making
Lesson 2 - Eight Essentials to Defining a Problem
Lesson 3 - Making Decisions
Lesson 1 - Facts vs. Information
Lesson 2 - Decision-Making Traps
Lesson 3 - Case Study
Lesson 1 - The Problem Solving Model
Lesson 2 - Case Study
Lesson 3 - Phase 1
Lesson 4 - Phase 2
Lesson 5 - Phase 3
Lesson 1 - The Problem Solving Toolkit
Lesson 2 - Degrees of Support
Lesson 3 - Creative Thinking Methods
Lesson 1 - SWOT Analysis
Lesson 2 - Making Good Group Decisions
Lesson 3 - Stepladder, The Delphi and Nominal Group Techniques
Lesson 4 - Analyzing and Selecting Solutions
Keep going forward
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