Course Overview

In this course we will cover how to identify and define the various Quality Management principles, identify the techniques that incorporate and drive quality improvement, understand the importance of quality standards, identify, analyse and assess qualitative and quantitative data that is relevant to your business, understand Quality Management concepts, assessing a business, its resources, and its environment using the SWOT analysis.

Learning Objectives

  • Identify and define the various Quality Management principles.

  • Identify the techniques that incorporate and drive quality improvement.

  • Understand the importance of quality standards

  • Identify, analyse and assess qualitative and quantitative data that is relevant to your business.

  • Understand Quality Management concepts.

Course curriculum

  • 1

    Quality Management

    • Lesson 1 - Introduction to Quality Management
    • Lesson 2 - Total Quality Management
    • Lesson 3 - Quality Management Concepts
    • Lesson 4 - ISO 9000
    • Lesson 5 - Six Sigma
  • 2

    Final Quiz

    • Final Quiz