Course Overview

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others.

  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

  • Improve your communications skills, including listening, questioning, and being more assertive.

  • Understand the importance of professional presence on the job.

Course curriculum

  • 1

    Welcome to this course!

    • Student Walk Through
    • Before we begin
  • 2

    Module 1

    • Lesson 1 - Personal Best; Professional Best
    • Lesson 2 - Distorted Thinking
    • Lesson 3 - The Steps of Feeling Good
  • 3

    Module 2

    • Lesson 1 - Understanding Assertiveness
    • Lesson 2 - Aggressive Behavior
    • Lesson 3 - Passive And Assertive Behavior
    • Lesson 4 - Improving your Assertiveness Skills
  • 4

    Module 3

    • Lesson 1 - Communication Skills
    • Lesson 2 - Asking and Listening
    • Lesson 3 - Active Listening
    • Lesson 4 - Non-Verbal Messages
  • 5

    Module 4

    • Lesson 1 - Writing Skills
    • Lesson 2 - Punctuation Pointers
    • Lesson 3 - Proof Reading
  • 6

    Module 5

    • Lesson 1 - Getting Ahead
    • Lesson 2 - Self Management
    • Lesson 3 - Time Management Tips
  • 7

    Module 6

    • Lesson 1 - Organizing Your Workplace
    • Lesson 2 - Setting Goals With Spirit!
    • Lesson 3 - Working as a Team
    • Lesson 4 - Working with Difficult People
    • Lesson 5 - Learning to Say No
    • Lesson 6 - Dealing with Stress
  • 8

    Final Quiz

    • Final Quiz
  • 9

    Next Steps

    • More resources for you
    • Before you go...